Shipping policy

Shipping Policy

Thank you for supporting MOO JOO, where every piece is handmade with care and intention. Below you’ll find details about how we handle shipping.

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📦 Processing Times

Because our garments are made in small batches and often by hand, please allow 7-14 business days for your order to be processed before it ships. During high-demand periods or new drops, processing may take slightly longer — but we’ll always keep you updated.

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🚚 Shipping Methods & Times

We ship worldwide from London.

Standard Shipping (Domestic): 7-14 business days after processing
International Shipping: 7–21 business days depending on location and customs

Tracking numbers will be provided via email once your order has been shipped.

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🌍 Customs & Import Fees (International Orders)

For international customers: You may be responsible for customs duties, taxes, or fees upon delivery. These are not included in the product price or shipping cost and are set by your country’s import laws.

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📮 Shipping Costs

Shipping fees are calculated at checkout based on your location and chosen method. Occasionally, we may offer free shipping promotions — sign up for our emails to stay in the loop.

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📌 Address Accuracy

Please double-check your shipping address at checkout. MOO JOO is not responsible for lost packages due to incorrect or incomplete addresses.

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💔 Lost or Delayed Packages

If your package is significantly delayed or marked as delivered but not received, please contact your local postal service first. If you're still having trouble, reach out to us at moojoo.boutique@gmail.com — we’ll do our best to help, though please note we are not responsible for carrier errors or lost parcels.